FAQ's on Credit Cards
Q: Why do I need to give my credit card details?
A. The hotel requires a valid credit card to guarantee the reservation in the event of a late cancellation or no show. The hotel can decide to pre-authorise your credit card to ensure that the card is valid and has sufficient funds.
Q: Does the hotel need a deposit or a payment in advance?
A: In most cases you pay the hotel during your stay. Please note that the hotel reserves the right to pre-authorise credit cards prior to arrival.
Q: What types of credit card can I use to complete the reservation?
A: MasterCard, Visa, American Express and Diners Club can be used on our website.
Q: Can I pay for my stay in advance?
A: Such arrangements depend on each hotel. After you have completed your reservation you will need to contact the hotel directly. The hotel's contact details can be found in the email confirmation and in You Pick the Price .
Q: Can I pay for my stay at the hotel with a different credit card than the one used to make the reservation?
A: In most cases the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel.
Q: Can I use a debit card to complete my reservation?
A: Generally hotels cannot accept a debit card to guarantee the booking. However, please check the information for the individual hotels on the "accepted credit cards" section on the hotel page.
Q: I do not have a credit card. Can I still book a room?
A: No. A valid credit card is a compulsory part of the reservation process.
Q: How do we make your booking secure?
A: Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology.
